Contact Us
How can we
help?
Have a question about a product, existing order, payment, shipping, tracking, return, refund, or another store-related matter?
The Lumevab™ customer support team is here to help. Contact us using the information below.
Questions About
an Existing Order
When contacting us about an existing order, please include your order number and the email address used during checkout.
Providing these details helps our customer support team locate your purchase and review your request more efficiently.
Include your order number, checkout email, and a brief description of your question whenever possible.
Problems With
Your Order
If an item arrives damaged, incomplete, incorrect, or materially different from the product information shown on our store, please contact us promptly.
To help us review the issue, please provide relevant information where applicable:
- Your order number.
- A clear description of the issue.
- Relevant photographs or videos.
- A photograph of the shipping label and exterior packaging when relevant.
After the information has been reviewed, our support team will provide the appropriate next steps based on the circumstances and applicable store policies.
Minor differences in appearance, color, texture, materials, or product details may occur as a result of photography, display settings, production batches, or manufacturing processes. Whether an issue qualifies for a remedy will be determined according to the applicable store policy and the circumstances of the order.
Before Returning
an Item
Please contact our customer support team before shipping merchandise back.
Do not send a return before receiving the applicable return instructions.
Once your request has been reviewed, our customer support team will explain the next steps under the applicable Return & Refund Policy.
Customer Service
Availability
Our customer service hours are 8:00 AM – 10:00 PM Daily.
We aim to review customer inquiries as efficiently as possible. Some matters involving shipping carriers, payment providers, return handling, or other third-party services may require additional review.
Business
Contact
Lumevab™ is operated by Guangzhou Jianyue Network Technology Co., Ltd.
The designated business contact person is Tang He.
Business & Contact Information
Official Lumevab™ company and customer support details.
Business Information
Official company and customer support information for Lumevab™.
We're here to help.
For questions about your order or the Lumevab™ online store, contact our customer support team directly.